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Terms & Conditions of Accommodation


A copy of these Terms and Conditions is handed to every Guest of Latitude 37 Apartments. Checking into the apartments, using the security swipes/car park remote, and or key (s) is acceptance of the Terms and Conditions and Body Corporate Rules outlined below:


For stays 14 nights and under full payment is required to secure your booking and will be charged to your credit card.

For stays 2 weeks or longer (15 nights+) the first fortnight will be charged to your credit card. Fornightly payments are charged thereafter in advance.  Incidental charges accrued during your stay will be charged to your credit card. If payment is declined Latitude 37 will in the first instance try to contact you and secondly cancel your booking, keys, remotes and or swipes. Latitude 37 Accommodation Ltd accepts no liability for cancellation due to non payment.


In order to maintain the high standard of accommodation Latitude 37 is renowned for, we must regrettably apply the following additional charges:

  • Cancelling reservation in advance – more than two weeks prior to your arrival date – Latitude 37 Accommodation Ltd will refund the Guest their money back less a $100.00 admin fee and a 3% credit card fee. Cancelling reservation last minute – less than two weeks prior to your arrival date – Latitude 37 Accommodation Ltd will keep up to a maximum of 14 nights and refund the remainder to the Guests credit card.
  • Paying by DINERS or AMEX incur a 1% surcharge fee.
  • Late Check Out Fee: All late check outs not arranged with Latitude 37 Accommodation Ltd prior to the day of departure will incur an additional $75.00 per hour charge. Should you like to stay on a bit longer – please phone Housekeeping on 09 357 6059.
  • Early Check In’s: The sales office will offer you to book the room the night before if it is available, if not check ins are strictly after 2pm.
  • Lock Out Fee:  Should you lock yourself out of your apartment outside of our office hours 8.30am-5.00pm, then you will need to call the After Hours Manager 027 5 700 509, The charge will be $100.00 + GST. This will be charged to your credit card.
  • Other: roll away bed: $80 per night, cot: $60 per week, high-chair: $60 per week, extra carpark: $80 per week (limited supply). All toll calls or internet charges accrued will be charged to your credit card.
  • Damages to property: loss or damage of carpark remote ($130), security tag ($60), key or keys ($100) replacement cost PER SET plus GST. This will be charged to your credit card. You will also be liable to pay for any damage/s caused to the apartment or complex by yourself or your guest/s.
  • Guest Registration Form:  This must be completed upon arrival, photo ID and credit card must be sighted.
  • Housekeeping: When you check out, please make sure you do not leave dirty dishes or any rubbish in the apartment other than in the rubbish bins provided, otherwise there will be a minimum charge of $75.00 INC GST.
  • Power: capped at $45 per week for Studio’s, 1 Bedroom Loft, 1 Bed Large, and 1 Bedroom + Study apartments and $65 per week for 2 Bedroom, 3 bedroom and 4 bedroom apartments,  if you use more than this the additional costs will be charged to your credit card.
  • There is a STRICT NO PARTY policy for all apartments, onsite Building Manager will follow Body Corporate rules and Terms and Conditions relating to Latitude 37 Accommodation Ltd, and may order Guests to leave premises immediately in breach of Body Corporate rules.
  • Carparking: Park in allocated car space or your car will be towed and you will then need to pay the tow-away company a fee to get your car back.  If someone has parked in your carpark please contact 09 377 5649 immediately if it is after hours then contact our after-hours manager on 027 5 700 509.
  • Rubbish: There are rubbish bins located inside the underground carpark near the vehicle entry point. You must put all your rubbish in these bins, do not leave in the corridor or charges will apply.  Smoking: is prohibited, if smoke damage has occurred inside the apartment we will charge accordingly to your credit card to employ professional services to remove the odours.


While every precaution is taken to ensure the security of your apartment and the car park area at all times, Latitude 37 Accommodation Ltd accepts no responsibility or liability for any damage to or loss of any valuables, apartments keys, remotes or personal belongings. Please do not leave valuables in vehicles and ensure no one tailgates using your access. Please do not allow access to the building or carpark to anyone other than your guest. Latitude 37 Accommodation Ltd and Emergency Evacuation Scheme Booklets: These are located in every apartment.  Please read both carefully as the information contained therein forms part of these Terms and Conditions.


The guest shall abide by the Body Corporate rules and shall keep the apartment clean and tidy and notify Latitude 37 Accommodation Ltd of any repairs needed. Latitude 37 Accommodation Ltd has a strict ‘no parties’ policy. Any guest who conducts a party and/or are disturbing neighbouring apartments and/or result in a call out by the onsite manager will automatically incur a penalty of $100.00 plus GST.  If this request is ignored you may be forced to check out IMMEDIATELY. Entry will be denied to any guest under the influence of alcohol or drugs. Guests shall not damage or permit damage to the apartment or any part of Latitude 37 Accommodation Ltd complex. The guest shall not make any alterations to the apartment without Latitude 37 Accommodation Ltd’s written consent – this includes affixing pictures to the walls. The guest shall ensure the apartment is occupied principally for residential purposes, you are not allowed to operate a business out of your apartment. The guest shall leave the apartment clean and tidy and clear of rubbish. The guest is not allowed to leave any personal belongings outside of the apartment in corridors/walkways. The guest shall ensure visitors are aware of and abide by these conditions.


Notwithstanding the Residential Tenancies Act, Latitude 37 Accommodation Ltd may give immediate notice to terminate in any case where: Rent is 1 day in arrears; apartment was sub-let. Illegal drugs were used.  Pets were located on the premises. Parties with loud noise occurred.  Or the guest caused or threatened to cause damage to any part of Latitude 37 Apartments. The Guest has assaulted or threatened to assault the employees of Latitude 37 Accommodation Ltd, or invitees, the Building Manager or the Body Corporate Manager. The Guest has purposefully contravened any of the Body Corporate rules.  A copy of these rules is easily located in every apartment, and forms part of these Terms and Conditions.